Refund Policy

This Refund Policy outlines the terms under which Swami Empire issues refunds for services purchased through our website or under a signed service agreement. By engaging our services, you agree to the terms below.

1. Service-Based Engagements (SEO, Ads Management, Content, etc.)

Ongoing service retainers (SEO, paid media management, social media, content marketing, and similar recurring services) are billed monthly in advance. Because strategy, planning, and execution work begins immediately upon payment:

• Fees for the current billing month are non-refundable once work has commenced.
• Clients may cancel future billing cycles at any time with 15 days' written notice; no further charges will apply after the notice period.
• Third-party ad spend (Google Ads, Meta Ads budgets) paid directly to platforms is non-refundable through us and is governed by the respective platform's terms.

2. Project-Based Engagements (Website, App, Branding, Video)

• Projects typically require a 50% advance to begin work, with the balance due on completion or per agreed milestones.
• The advance payment is non-refundable once design or development work has started, as it covers strategy, planning, and resource allocation.
• If we are unable to begin a contracted project within 30 days of receiving the advance (due to our own delay), the client is entitled to a full refund of the advance.
• Milestone payments already invoiced for completed and approved work are non-refundable.

3. Cancellation by Swami Empire

If we terminate an engagement without cause, we will refund any fees paid in advance for work not yet performed, calculated on a pro-rata basis.

4. Dissatisfaction with Deliverables

We offer revision rounds as specified in your service agreement or proposal. If deliverables do not meet the agreed brief after the included revisions, please raise this in writing within 7 days of delivery so our team can address it. Refunds for creative or development deliverables are evaluated case-by-case and are not automatic simply on the basis of subjective preference once the agreed brief has been met.

5. How Refunds Are Processed

Approved refunds are processed within 10–14 business days to the original payment method. Bank transaction times may vary.

6. Requesting a Refund

To request a refund or raise a billing dispute, email support@swamienterprises.com with your invoice number and reason for the request. We aim to respond to all refund requests within 3 business days.